Return

•  You may return an item in its original condition for a refund or credit within 15-20 days of receiving.

•  Before returning an item email us at sales@getrey.com to obtain a return authorization number. The number must appear on the outside of the box for processing.

•  Shipping charges can only be refunded if the return is due to our error. All returns are subject to a restocking fee 15% on item cost. All returns must be accompanied by the copy of packing slip.

•  After a return has been received by us, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you.

•  We will pay the return shipping costs only if the return is a result of our error (wrong item was sent). In all other cases customer will have to pay the return shipping costs. We suggest using insured and trackable shipping services for your protection.